Shipping policy

Every Rocketpong item is printed on demand just for you. Here's what to expect between placing your order and opening the box.

Processing time

Because each item is made to order, please allow 3–7 business days for production before your order ships.

Shipping time

Once your order ships, delivery within the United States typically takes 5–8 business days. International delivery (Canada and selected countries) typically takes 10–35 business days. You'll receive a tracking number by email as soon as your package is on its way.

Shipping rates

Shipping rates depend on the items in your cart and your address, and are shown at checkout before you pay. US shipping starts at $4.59 for stickers and paper items, $7.29 for mugs, and $8.79 for sweatshirts. Additional items add a smaller per-item rate.

Limited-time offer: US shipping is free on all orders through November 9, 2026. The discount is applied automatically at checkout.

Where we ship

We ship to the United States, Canada and selected other countries. If your country is supported, shipping options and rates will appear at checkout. Import duties or taxes for orders outside the US, if any, are the buyer's responsibility.

Order tracking

You'll receive a shipping confirmation email with tracking details once your order leaves our production facility. Please allow up to 48 hours for tracking information to update.

Multiple items

If your order contains several items, they may be produced at different facilities and arrive in separate packages on different days. Your total shipping cost is always shown at checkout.

Incorrect addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, you'll be responsible for the cost of reshipping. Contact us at hello@rocketpong.com as soon as possible if you need to correct an address — we can usually help if production hasn't started.

Delays

Delivery times are estimates, not guarantees. Carrier delays, weather, and peak seasons such as the winter holidays can extend transit times. We're not responsible for delays once a package is in the carrier's hands, but we'll always help you track it down.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us at hello@rocketpong.com within 30 days of the expected delivery date and we'll make it right.